Privacy Policy

1. Who is responsible

BITWISE d.o.o., Dombrava 4, 5293 Volčja Draga, Slovenija, operates Palletner and is the controller for personal information we process to provide the app, its website and support.

For support or privacy questions, email support@palletner.com or write to that postal address. Palletner does not require a separate app account.

2. Planning and customer data

Palletner saves your plans, calculated layouts, spaces, reusable pallets, customer details and unfinished configurations on your device. Calculations run locally. We do not operate a server that receives or synchronizes this planning content. Device or operating-system backups may contain copies under your backup settings.

Customer records can contain names, addresses, contact people, phone numbers, email addresses and notes. Plans keep independent copies of customer details. Editing or deleting a directory customer does not change those copies.

Palletner does not provide its own cloud plan sync or manual export/restore service. You retain your rights in the planning information you enter. Enter customer information only if you are entitled to use it.

3. Purchases and access

Apple or Google Play processes purchases through your store account. Palletner uses RevenueCat, Inc. to provide paywalls, verify purchases, manage subscription access and restore purchases. This processing is separate from the optional Analytics and Crash reports settings.

RevenueCat processes a generated app-user identifier, purchase-verification information, products, transaction dates and subscription status, together with technical information such as app/device details and IP address. These identifiers can distinguish records and should not be considered fully anonymous. Apple and Google handle store-account and payment information under their own privacy policies.

Palletner does not send your plans or customer directory to RevenueCat, use your email address as its purchase identifier, or receive your payment-card details.

Purchase/access records are retained as needed for verification, restoration, support, disputes and applicable legal obligations, subject to provider retention and deletion arrangements. Contact support@palletner.com for a privacy request; we may need limited information to locate the relevant records.

Deleting local planning data does not delete RevenueCat or store records or cancel a subscription. Subsequent use or purchase restoration may create purchase/access records again.

4. Optional analytics and crash reports

Analytics and Crash reports are optional and off by default. You can enable or disable each in Settings independently. Your choices do not affect subscription access, planning features, support or deletion. Accepting the Terms does not enable either service.

Analytics

If enabled, Google Analytics for Firebase helps us understand app use and improve Palletner. App-added events describe activities such as onboarding, calculations, paywall use and purchase/restore outcomes. They exclude planning inputs, customer details, plan identifiers and raw purchase receipts or tokens.

Google also processes generated app-instance identifiers and standard app/device, interaction and network-derived regional information. Generated identifiers can distinguish installations and are not fully anonymous. Palletner does not configure advertising identifiers, personalized ads or an app-account link for Analytics.

Our detailed user/event retention settings are 14 months, without extending that period when you return. Aggregated reports can have different retention.

Turning Analytics off stops new app analytics and resets locally held analytics data using supported SDK controls. It does not erase information Google has already received. We do not backfill app-added events from periods when Analytics was disabled.

Crash reports

If enabled, Firebase Crashlytics helps us investigate crashes, Android application-not-responding events and selected failures. Reports can include generated installation identifiers, app/OS/device information, stack traces, native exception messages and system diagnostics. After enabling Crash reports, restart the app to begin crash reporting.

App-added diagnostic fields exclude planning content, customer details, plan identifiers and raw purchase receipts or tokens. App-reported failures use sanitized codes. Standard native reports may incidentally contain information present in an exception or diagnostic context; we cannot guarantee that every report is fully redacted.

Turning Crash reports off stops new app-added reports and discards unsent reports still covered by supported SDK controls. Reports already submitted, in flight or handed to a provider’s transport queue may still arrive afterward. Switching off does not erase information already received by Google.

Firebase documents a 90-day retention period for crash traces and associated identifiers before removal from live and backup systems begins. Complete removal may take longer.

5. Support and feedback correspondence

We use Zoho Mail to receive and manage messages sent to support@palletner.com and feedback@palletner.com. We receive your email address, message and any attachments you choose to send. Our Zoho account is hosted in the United States.

Support and feedback drafts include your app version/build, operating-system version and device model by default. You can preview these details and turn their inclusion off before opening your email app. You review and send the message yourself. Palletner does not automatically upload plans or attach files.

We delete ordinary support and feedback conversations 12 months after the matter is resolved or the feedback has been handled, removing unnecessary attachments sooner. We retain specific records longer only where necessary for legal obligations or disputes. Deleted emails may remain temporarily recoverable under Zoho’s applicable retention processes.

Deleting local planning data does not delete emails already sent to us.

6. Website requests

Our website is hosted using Google Firebase Hosting. When you visit, Google processes your IP address and technical request information to deliver the website, protect it against abuse and operate the hosting service. Google documents retention of hosting IP data for a few months. Firebase Hosting uses global infrastructure, so processing may occur outside the European Economic Area.

We do not use visitor analytics or advertising trackers on the website, and we have not enabled additional website request-log exports to Google Cloud Logging.

If you select a language, the website stores that preference in your browser to remember your choice. You can remove it by clearing this website’s browser data.

Help Docs provides a guide search that runs in your browser. Search queries are not sent to a search service. Following an external link or opening email takes you to that provider’s service.

7. Purposes and legal bases

We process personal information for the following purposes:

• Subscription access and purchase restoration: performing our contract with you, where the processing is necessary to provide those services.
• Optional Analytics and Crash reports: your consent, given separately for each service in Settings. You can withdraw either choice there without losing app features. Withdrawal does not affect earlier lawful processing.
• Support and feedback: fulfilling contractual service requests where applicable, and our legitimate interests in answering other enquiries and considering feedback.
• Website delivery, security and disputes: our legitimate interests in operating and protecting our services and establishing or defending legal claims, subject to balancing those interests against your rights.
• Legal obligations: complying with specific applicable legal requirements.

We do not sell personal information or use it to target advertisements. We do not use it for automated decisions producing legal or similarly significant effects about you. Local calculations create loading suggestions, not assessments of a person.

8. Retention and deletion

On your device

After confirmation, Settings → Delete all planning data removes local plans and results, saved spaces, custom pallets, customer records and drafts, and unfinished planning configurations. It preserves app preferences, built-in presets and subscription access.

Local deletion does not cancel subscriptions or delete store/provider records, emails already sent to us, or system backups. Manage those separately through the relevant service. Restoring a device backup may restore older planning information.

Deleted planning records have no Recently Deleted area or version history within Palletner. Deleting a directory customer alone does not remove independent copies of their details saved in plans.

Provider-held records

Detailed Analytics retention is set to 14 months without resetting on new activity. Aggregated reports can have different retention. For Crashlytics, Google documents 90 days before the removal process begins; complete removal may take longer. Turning either service off does not erase reports already received by Google.

Purchase/access records follow the purposes and provider deletion arrangements described in Purchases and access. Ordinary support and feedback conversations are deleted 12 months after resolution or handling, subject to the legal/dispute and temporary recovery limits described in Support and feedback correspondence.

9. Providers and international processing

Providers include Apple or Google Play for store purchases; RevenueCat, Inc. for paywalls, purchase verification and access; Google for Firebase Hosting, optional Analytics and Crashlytics; and Zoho Mail for support and feedback correspondence.

BITWISE uses provider dashboards and the support mailbox to administer these services and answer requests. We may disclose records to authorities where legally required, or to advisers assisting with a legal claim.

Provider processing may take place outside Slovenia and the European Economic Area, including the United States. Our Zoho account is hosted in the United States; Firebase Hosting and Crashlytics use global infrastructure.

RevenueCat's Terms of Use incorporate its Data Processing Addendum, including Standard Contractual Clauses for restricted transfers from the European Economic Area.

Google's Firebase Data Processing and Security Terms cover Firebase Hosting and Crashlytics. Google Analytics has separate Data Processing Terms. These documents describe the providers' processing obligations, subprocessors and international-transfer safeguards, including Standard Contractual Clauses where applicable. Copies of the safeguards are available through those links.

The provider documents below give further details about their data handling. BITWISE remains your contact for Palletner privacy requests at support@palletner.com.

Provider information: Firebase privacy, RevenueCat data processing, RevenueCat DPA, Zoho privacy, Apple privacy and Google privacy.

10. Your rights and requests

To exercise your privacy rights, contact BITWISE d.o.o. at support@palletner.com. You do not need an active subscription.

Depending on applicable law and the circumstances, you may request access, a copy, correction, deletion, restriction or portability of your personal data, or object to its processing. Where processing relies on consent, you may withdraw it without affecting processing already lawfully carried out.

Describe your request and whether you use iOS or Android. We may ask for limited information needed to locate relevant records, or to confirm your identity where we have reasonable doubts. Do not send passwords or payment-card details. Do not send identification documents unless we ask for one to resolve doubts about your identity.

Your email address alone may not identify purchase or diagnostic records. We will explain any limitations and coordinate with our providers where appropriate. We cannot remotely access planning data stored only on your device or your personal backups.

Requests are normally free. Under the GDPR, we respond without undue delay, normally within one month. If a permitted extension is necessary, we explain the reason within that first month.

You may complain to the Slovenian Information Commissioner or another competent supervisory authority, including where you live or work or where an alleged infringement occurred. You do not have to contact us first.

11. Security, intended audience and changes

Palletner stores plans and customer details on your device and runs calculations locally. App-added analytics and diagnostic fields exclude planning content and customer details. App service requests use HTTPS. Your device security and backup settings also affect protection of your data. No storage or transmission method is completely secure.

Palletner is designed for load planning and is not directed at children.

We may update this policy when our data practices or legal requirements change. The published policy will show its effective date. We will provide notice before changes to how we process personal information take effect and obtain fresh consent where required. Updating this policy or accepting revised Terms will not itself enable Analytics or Crash reports.