Support

Purchases and subscription access

In Palletner, open Settings → Manage subscription. Check that you are using the store account that made the purchase. Use Restore purchases on the same platform if access is missing, or retry verification when your connection is available. Restoring access does not restore or transfer saved plans.

For billing, cancellation or refunds, use your store’s official guidance:

• Manage or cancel an Apple subscription · Apple refund requests
• Manage or cancel a Google Play subscription · Google Play refund requests

Deleting the app or its data does not cancel a subscription. Contact us for app behavior; do not send passwords, card information or full purchase receipts.

Saved plans and loading results

Plans and customer information are stored on your device. Palletner does not operate cloud plan sync, and support cannot retrieve a local plan from a server. If planning data fails to load, Settings and the Help Docs link remain available. Help Docs opens the website and needs an internet connection. Try the displayed Retry action before considering any deletion.

Delete all planning data in Settings permanently removes local plans/layouts, saved spaces, customers, customer drafts, Your pallets and unfinished planning configurations after confirmation. Preferences, subscription access, store records, sent support emails and system backups remain separate. A directory customer may also have independent copies in plans; deleting only the directory entry does not erase those copies.

For a result that looks wrong, check dimensions and units, supplied weights/heights, permitted orientations, stacking limits and delivery settings. A loading plan is a planning aid; see the loading-plan limitations.

Choose what you send

The app’s Contact support and Feedback screens prepare a message in your email app. App/device information is included by default: app version/build, operating-system version and device model. You can preview these details and switch their inclusion off before opening your email app. You review and send the message yourself.

Palletner does not automatically capture a plan, take a screenshot or attach files. Add or remove attachments yourself in your email app. If a screenshot is needed to explain a problem, crop it to the affected controls and hide customer names, addresses, phone numbers and email addresses. Opening a composer does not prove a message was sent or delivered.

If the email app will not open, copy the address above into your preferred email service. You may also copy the optional app/device details from Palletner. The Privacy Policy describes Zoho Mail and the 12-month retention policy for ordinary support and feedback conversations.

Privacy requests

Email support@palletner.com and tell us what you would like to access, correct or delete. “Privacy request” is a suggested subject, not a requirement. We may ask for limited information needed to identify a relevant record or verify the request. We do not need your password, payment-card details or an entire plan.

We cannot identify all purchase or diagnostic records from an email address alone, and we cannot remotely erase data held only on your device or in your personal backups. We will explain any limitations and available next steps. Read the privacy rights and request process.

Policies and operator

Privacy Policy · Terms of Use

BITWISE d.o.o.
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5293 Volčja Draga, Slovenija