Terms of Use

1. Operator and scope

Palletner is operated by BITWISE d.o.o., Dombrava 4, 5293 Volčja Draga, Slovenija (“we” or “us”). Contact us at support@palletner.com.

These terms cover the Palletner app and related support. For iOS, the software licence is governed by Apple’s standard End User Licence Agreement. These Palletner terms provide additional service and subscription information; they do not replace that licence or override mandatory law or store rules.

2. Using Palletner

You may use Palletner for personal or business load planning in accordance with these terms and the applicable store licence. Use it lawfully, enter information you are entitled to use, and respect others’ privacy and intellectual property.

Do not interfere with the app or its services, attempt to bypass purchase verification, or use it to harm others. Restrictions do not remove rights permitted by law or the licences of included open-source components. Open-source notices are available in Settings.

Palletner does not require a separate app account. Free access includes 1 saved plan, 1 saved cargo space and 1 custom pallet type, built-in presets and basic single-space calculations.

Pro adds unlimited saved plans, spaces and custom pallet types; multiple spaces per plan; customers and delivery order; cargo loading priorities; per-pallet rotation and tipping controls; and stacking and stack limits.

When Pro access ends, saved plans, results and constraints are preserved. Viewing and deleting saved planning data, Settings, Help Docs and support remain available without Pro. Editing over-limit collections requires reducing them to the free allowance or restoring Pro. Plans with Pro constraints cannot be recalculated until those constraints are removed or Pro access is restored.

3. Loading-plan limitations

Results depend on the dimensions, quantities, weights, orientations, stacking limits, delivery information and cargo spaces you enter. Verify those values against the actual cargo and vehicle. Include both pallet and load when supplying loaded dimensions and weights.

• A “Best found” arrangement is not a guarantee of the best possible result or that every requested pallet can be placed.
• Missing weights are not included in known-weight totals. A displayed total may be incomplete even when a cargo-space weight limit is entered.
• Missing heights may use the configured default when the plan is calculated in 3D. That default may not match your cargo.
• Orientation, stacking and delivery rules model only the constraints the app actually supports and the information supplied. They do not establish that cargo can withstand a load, be tilted, be reached by handling equipment, or be unloaded safely.
• The app does not certify axle loads, vehicle stability, load restraint, structural strength, access routes, hazardous-goods handling or legal compliance.

Before loading, independently check the arrangement, vehicle and cargo limits, securing equipment, unloading procedure and applicable transport rules. Obtain professional advice where needed. A visual fit on screen is not sufficient evidence of safe loading.

4. Subscriptions and trials

Palletner offers monthly and yearly subscriptions through the App Store and Google Play where available. The store presents the applicable price, currency, taxes, billing period and offer terms before you confirm a purchase.

Eligible accounts may be offered a seven-day introductory trial. Eligibility and the offer actually available to you are determined by the store and shown at checkout. Unless you cancel in accordance with the store’s terms, an auto-renewing subscription continues and the store charges the applicable subscription price. Cancel before the trial or current billing period ends, allowing the time required by your store, if you do not want the next charge.

Price or subscription changes follow the store’s notice and consent rules and applicable law.

5. Cancellation, restore and refunds

Use Settings → Manage subscription or your store account to manage renewal. Deleting Palletner, deleting planning data or contacting support does not by itself cancel a subscription.

• Manage or cancel an Apple subscription.
• Manage or cancel a Google Play subscription.

Use Restore purchases with the same store account on the same platform if access is missing. iOS and Android purchase access is separate; restoring purchases does not transfer planning data. Pending or unverified purchases do not necessarily grant access. Temporary verification problems do not by themselves mean a subscription has expired.

Apple and Google handle their respective billing and refund processes. See Apple’s refund guidance or Google Play’s refund guidance. Any mandatory refund or other consumer rights still apply. Contact us for app problems; do not send payment-card details, passwords or full purchase receipts.

6. Your information and saved plans

You retain your rights in your plans and other information. Palletner does not acquire ownership of your customer directory or planning data. You are responsible for the accuracy and lawful use of customer information you enter.

Plans, spaces, pallets, customer records and unfinished configurations are saved locally. Device backups may contain that information. Palletner does not provide its own cloud plan sync or manual export/restore service. Deleting local records is permanent within the app; there is no Recently Deleted area or version history. The Privacy Policy explains deletion boundaries and the separate processing of purchases, optional diagnostics and support correspondence.

7. Platform licensing

iPhone and iPad

Apple’s standard EULA governs the iOS software licence. App Store usage and payment rules also apply. BITWISE provides Palletner application support; Apple is not responsible for that support under these supplementary terms.

Android

Subject to applicable Google Play rules and these terms, BITWISE grants you a non-exclusive licence to install and use Palletner on devices you are entitled to use. No ownership of the app or its intellectual property is transferred. Google Play’s terms apply to distribution and store purchases. BITWISE provides application support.

8. Service and responsibility

We aim to provide a useful, reliable app and correct problems, but calculations, purchase verification, device storage and third-party services can fail or be unavailable. Support is available by email. We do not guarantee a response time or uninterrupted app operation. Privacy-request response periods are described in the Privacy Policy.

We may maintain, update or change the app. Changes affecting paid access or consumer rights will be handled in accordance with applicable law and store rules. These terms do not promise that every current feature or device will be supported indefinitely.

The planning limitations above describe what the app is designed to do. They do not exclude or restrict any liability, warranty, remedy or consumer protection that cannot lawfully be excluded or restricted, including responsibility for conduct for which the law requires us to remain liable.

9. Applicable rights and changes

Slovenian law applies to these Palletner terms to the extent permitted by applicable law. If you are a consumer, you keep the mandatory protections of your country of habitual residence and any right to bring a claim before a court available to you under applicable law. Nothing here requires a consumer to use an exclusive Slovenian forum or overrides Apple’s applicable licence terms.

We may revise these terms to reflect changes to the app, services or legal requirements. The page will show the effective date of the current version. Where a change requires notice or consent, we will provide it as required. Optional analytics and crash reporting require their own choices; accepting these terms does not enable them.

Questions or complaints: support@palletner.com. You can also write to BITWISE d.o.o. at the postal address below.