PALLETNER / HELP DOCS

Clear answers for your next load.

Start with the five-step Quickstart, or find a guide for the part of your plan you want to understand.

All help guides are free to read. Some describe Pro features.

Quickstart

From your first space to a layout you can inspect.

Define your space

Enter the cargo space’s width and depth, and check the unit beside each field. Give it a name and choose Truck, Trailer, Container, Van or Other. Height an…

Choose and configure pallets

In Setup, tap Add pallets. Choose a built-in preset or one of Your pallets, then check its dimensions and enter the quantity for this plan. Set quantity to…

Calculate an arrangement

Tap Calculate layout. Palletner arranges the included pallets automatically and, in a multi-space plan, distributes the shared pallet list across the selec…

Read the results

Open Results to see how many requested pallets were placed. If some were not placed, the warning and information button open an explanation for the entire …

Inspect your plan

Tap a pallet in the drawing to highlight it and open its details. Individual pallets in a mixed stack can be selected separately. The legend also lets you …

Plans and spaces

Saved plans and Needs recalculation

Use the Plans tab to create and search plans. Its rows identify the saved spaces and show a creation date when one is available. Plans created today or yes…

Saved spaces and space types

The Spaces tab holds reusable cargo-space templates. Add, search, view, edit, duplicate or delete a saved space there. A name, dimensions and optional carg…

Truck, trailer and multiple spaces

With Pro, choose more than one saved space when creating a plan. For an existing plan, open the edit menu and choose Manage spaces to add, change or remove…

Cargo weights and plan-specific overrides

Weight per pallet includes the pallet and its load. A space’s Cargo weight limit covers the combined weight of loaded pallets in that space. Leave the spac…

Wall clearances and usable floor area

Set Left, Right, Front and Back wall clearances in the space editor to reserve floor area along its walls. They start at 0. Apply to all copies Left to the…

Pallets and loading rules

Built-in presets and Your pallets

The Pallets tab contains built-in presets and Your pallets. Search by name; built-in aliases can also help you find a preset. A preset is a starting footpr…

Sort the pallet lists

Use Sort pallets in the Pallets tab or Add pallets list. Choose Name, Footprint area or Weight, then Ascending or Descending. The choice is shared by those…

Pallet colors and customer colors

Pallet entries receive an automatic color. Use Color in the pallet form to choose a custom color; iOS opens its system color picker, and Android provides p…

Normal, High priority and Must load

Set Loading priority on a plan’s pallet entry. Normal fills remaining space. High priority favors that entry when the full shipment cannot be placed. Must …

Rotation, fixed orientation and tipping

The space’s Default pallet rotation controls whether a pallet using the space default may turn 90° on its footprint. This rotates the pallet upright; it do…

Mixed stacks and stacking limits

Stackable starts off. In a 3D plan, compatible stackable pallets with matching placed footprints can share a vertical stack. Different pallet types, height…

Deliveries

Delivery Mode, stops and unloading

With Pro, enable Delivery Mode in Setup. Add a stop by choosing or creating a customer, then add the pallets for that stop. Identical pallet types going to…

Manage customers and assign pallets

Open Settings → Manage customers to keep a customer directory. A customer has a required name and optional address, contact person, phone, email and notes.…

Settings and support

Units and regional number formats

In Settings → Units, choose Space dimensions, Pallet dimensions and Wall clearances independently: metres, millimetres, decimal feet or decimal inches. Wei…

Cabins, front markers and driving side

A truck or van cabin and steering-wheel mark help you recognize the physical front and driver’s side. Trailers use hitches; containers use end fittings; Ot…

Appearance, language and app preferences

Settings stays available without Pro. Choose System, Light or Dark appearance; System follows the device. The choice changes the app’s presentation without…

Free, Pro, subscriptions and restore

Free includes 1 saved space, 1 saved plan and 1 custom pallet type, together with built-in presets and basic single-space calculations. Pro adds unlimited …

Redeem an offer code

If you receive a compatible Apple or Google Play offer code, open Settings → Redeem code. Redemption is handled through the platform’s own store flow, not …

Purchase problems and refunds

If a purchase or restore is pending or fails, keep your setup and retry when the store is available. Check that you are using the expected Apple or Google …

Privacy and deleting planning data

Plans, reusable spaces, pallets, customer details and unfinished drafts are stored on this device. System backups are separate. The app does not deliberate…

When planning data or preferences cannot load

If the app reports that planning data could not be loaded, your saved evidence is preserved. Use the offered Retry action. Do not assume a load failure mea…

Contact support, send feedback and choose diagnostic details

Open Settings → Help & support → Contact support to prepare an email to support@palletner.com. It is available without Pro and does not require a plan to b…

Suggest an improvement

Missing something? Tell us what you would like to do.

feedback@palletner.com