When planning data or preferences cannot load
Updated 5 November 2026
If the app reports that planning data could not be loaded, your saved evidence is preserved. Use the offered Retry action. Do not assume a load failure means the app has deleted your plans.
The tabs remain reachable. Open Settings to open Help Docs or Contact support even when a plan, saved-space list or customer directory is unavailable. Support does not require a successfully loaded plan or Pro access.
A save error keeps your visible edits or draft where the app reports them, rather than confirming a save that did not succeed. Use the relevant retry/recovery action and preserve the original data while checking the problem.
Delete all planning data is a separate, confirmed action that permanently clears planning data on this device. It is not the same as Retry, a preference change or cancelling a calculation.