Purchase problems and refunds
Updated 5 November 2026
If a purchase or restore is pending or fails, keep your setup and retry when the store is available. Check that you are using the expected Apple or Google account. A pending transaction does not activate Pro.
Apple and Google Play handle billing and refund requests for purchases through their stores. Use the official refund guidance for the store you used. Contact Palletner support for app behavior; do not send payment credentials or full purchase receipts.
Deleting planning data, uninstalling the app or sending support an email does not cancel a subscription. Use the store’s subscription management to manage renewal.