Contact support, send feedback and choose diagnostic details
Updated 5 November 2026
Open Settings → Help & support → Contact support to prepare an email to support@palletner.com. It is available without Pro and does not require a plan to be loaded.
For suggestions or a missing feature, choose Send feedback or request a feature in the same Help & support section. It prepares an email to feedback@palletner.com with space to describe your idea and what you would like to do. Feedback is available without Pro, even if planning data cannot be loaded.
App and device details are included by default. Preview them or turn Include app and device details off before continuing. The generated details are limited to the app name, version, build, operating system and device model; the app does not automatically attach your plan, customer directory or screenshots.
Continue to email opens your email app so you can write, review and send the message. Add or remove screenshots and files there if you choose. Opening an email composer does not prove a message was sent or delivered.
If no email app opens, use Copy support address and, if wanted, Copy details. Feedback offers Copy feedback address and Copy email text, which follows your choice to include or omit diagnostics. Contact us through your preferred email service. Email replies are handled by BITWISE d.o.o. on a best-effort basis.
After you have completed three layouts with every requested pallet placed, Palletner may ask for an app rating while Results is open. The request uses the store’s own prompt, and Palletner requests it at most once for each app version. Dismissing it does not change access to any feature; the store decides whether a prompt appears.